Q:Is FamouSupply an authorized distributor of OEM designer?
A:www.FamouSupply.com is not an authorized distributor for these products, nor do we claim to in any way be affiliated with the original designers and intellectual property rights holder’s of the consumer electronics we sell repair parts for. We employ a globally networked supply chain that on a continuous basis expands contracts and adjusts supply channels in order to most efficiently achieve competitiveness and efficiency for client demand.
Q: What kind of payment methods do you accept? ( TT is recommended… )
A: There are four methods to completing payment: Wire Transfer, PayPal, Western Union, and Credit Card.
Q: Do you accept Installment payments or cash on delivery?
A: We do not accept Installment payments or cash on delivery. All orders must be paid in full before they are shipped.
Q: Could you offer me wholesale prices?
A: We can offer wholesale prices for repair shops or customers with large orders.
Q: Why are payment verification documents required?
A: Payment verification documents are required if there is any uncertainty with the validity of the payment. This is a precautionary measure taken by us to prevent any unauthorized use of your credit card – especially when using Credit Cards.
Q: How long does it take to refund money to my credit card account?
A: Refunds, if there are any requests from you, will usually take about 15 business days from the date of our approval for the refund.
Q: Why does the transaction fail when using a Credit Card?
A: If your transaction has failed when using a Credit Card, there maybe several possible reasons. We have listed them below:
1. Restricted Credit Card Types
The credit card types currently supported by GlobalCollect are: Visa, MasterCard,American Express,Visa Debit and Mastercard Debit
2. Restricted Currencies
The currencies currently supported by GlobalCollect are: USD, AUD, GBP, CAD, EUR, HKD and CHF.
3. Insufficient Balance.
4. Wrong or Missing Billing Information.
There maybe a mistake with the security code, billing address, expiry date, etc.
5. Your credit card account is suspended.
6. Overseas payment is restricted by your card issuing bank
Generally, if payment failed to completed by credit card, trying PayPay or a Wire Transfer instead is recommended. You may also want to consult with your card issuing bank’s Authorization Department to find another solution.
Q: How can I cancel my order?
A: There are three circumstances to be considered:
1. If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received.
Note: If your order is more than a week old, you may not be able to “re-activate” it to complete payment. Prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your items.
2. If payment was completed for your order but it has not been shipped yet, then you can cancel your order.
3. If your order was paid for and has been shipped, YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
Can I combine two of my orders together into one shipment? Can I separate my order into 2-3 packages?
A: Yes and no, you can combine two small orders into one single shipment, but it may not be possible with orders over a certain size/weight. This is due to restrictions put on us by our shipping agent). You can leave a comment on your order or contact us directly at [email protected] to make a request before shipment, and we will let you know if it is possible. At the same time, you can separate an order into 2-3 packages, but you will be required to pay the extra shipping costs of each package.
Q: How do I check my order status?
A: There are two methods to check your order status:
(1) Email [email protected]
(2) Enter your order number and email address here:
Q: What kind of shipping methods do you have ?
A: We ship parts via FedEx, DHL, TNT, UPS, EMS, etc
Q:How much is the shipping costs? Do you provide free shipping?
A: Usually most of the logistics companies calculate the freight fee according to both the actual weight and size of the package(s). They will charge the fee based on the weight or size, whichever is larger. Please note that sometimes shipping to remote destinations requires more time and additional fees due to their international logistic policies. We currently do not offer free shipping.
Q: May I change my address details/shipping courier/payment method.
A: It is possible to change your address details/shipping courier/payment method, but you will need to inform us before you finalize payment for your order. Please send an email to: [email protected]
Q: Can you ship batteries?
A: Yes, we can, but only via DHLUPS or local post, and it takes up to 1–3 weeks to deliver it to you. Batteries must be shipped separately.
Q: What should I do if the tracking number provided to me is not working?
A: Often times it takes the shipping company up to 48 hours to update the tracking info into their tracking system. Please contact us if you are still unable to track your order by emailing us at [email protected]