Shipping & Handling

Shipping Method

We deliver your package through international couriers like Air Mail, Registered Air Mail, EMS, Fedex, UPS and DHL. Customers can choose the shipping method they like. Friendly reminder: if your package contained too many branded products, we may deliver it via different couriers in order to avoid the customs problem.

Delivery time
Order is split into two parts: Processing and Shipping
Generally, delivery time is composed of processing time, packaging time and actual shipping time.
Processing time = From the time we receive your order to when we packaging it, 1-2 business days are needed to check your order, confirm your payment and verify your address.
Please pay attention to that we do not process your orders on weekend or holidays. Therefore, please allow another 1-2 business days to process your weekend orders.
Packaging time = After processing your order, we will send a confirmation to the warehouse. Then your order will be shipped out within 1-2 business days if it is still in stock. You will be informed if the products are out of stock.
Actual shipping time = The time it takes for the shipping companies to deliver your package to you.
In general, the delivery time of each international courier is as below:

Shipping company Estimated Delivery Time Processing Time Tracking Number
DHL 3-7 days 2 working days Yes
UPS 3-7 days 2 working days Yes
SF-Express 3-15 days 2 working days Yes
EMS 5-15 days 2 working days Yes
RoyalMail 5-8 days 2 working days Yes
Colissimo 5-8 days 2 working days Yes
CanadaPost 5-10 days 2 working days Yes
AustraliaPost 5-10 days 2 working days Yes
NZPost 5-10 days 2 working days Yes
PostNL International 5-12 days 2 working days Yes
E-Packet 7-20 days 2 working days Yes
 Air Mail 20-40 days 2 working days Yes

Please be aware that the shipping time may be influenced by many factors, such as customs inspection or postal delay. If you can’t receive packages within 4 weeks, please kindly inform us.

Customs
For international shippment, the recipient is responsible for all the customs charges by his/her country. Since the customs policy differs from country to country, to be comply with the law and regulations of your country, we recommend you to contact your local customs office for more information before you make any order.

Please Note:
Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.

Since we typically ship orders in a single package, unless otherwise stated, the total length of time it will take for you to receive your order should be calculated using the longest estimated time for items in your order.

Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2017) and Chinese New Year (Feb 16, 2018), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 3-4 days.